Work on the Week 5 Course Project activities.
• Continue researching and writing. Refer back to the Course Project Overview located in the Introduction and Resources Module. You should begin drafting your paper this week.
• The team will prepare a short, 2-3 minute presentation (VoiceThread or Narrated PPT) that presents your team's accomplishments and challenges. You will post your team's presentation to the project discussion in Week 6 for your peers to review and provide feedback
As a service manager there is need to understand the needs and demands of the customer. There should be an effective and good process to assess the problems of the customers. As suggested by sales manager there is need to consider the complaints seriously. The process of understanding the customer queries and then further taking actions accordingly
