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Choose one of the Action Tips in either Chapter 4 or Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee.

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Solution Preview

Although every tip presented in Chapter 4 is necessary for the maintenance of the customer relations. I think Tip 1 "Check Your Phone Use Attitudes" is the important tip which is useful for the customer relations. when talking on the phone with customers it is necessary to maintain the attitudes. As the other person is not able see you so, it becomes important to express 

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