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Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company.

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There are some of the small small things that make the customer happy. Like if I go in any shop I preferably like when the person greets with a smile and instead of being all about business they make a small talk and help you understand the whole methodology and then help you with things. So, I choose two of the action tips : Smile and small talks. These both 

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