1. Give the case background and organizational environment.

2. Describe the case situation and structure of the organization.

3. Identify the key problems and issues in the case.

4. Describe how the organization responded to those issues with technology and leadership in terms of successes, failures, or unforeseen results.

5. Provide an assessment and reasons for supporting those solutions.

6. Review the case finding and conclude how the solution could be improved or propose something different