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IntelTutor
Course
IHP600
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Subject
Business
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Question

Does the service characteristic of intangibility, inseparability, heterogeneity, and/or perish ability change once a service is placed on the web? Explain your position. How might a service provider "tangibility" their service on the web?

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Solution Preview

As soon as service is placed on the web, its characteristic of intangibility, inseparability, heterogeneity, and/or perish ability surely changes. There are several factors behind the change. The primary factor is the platform of communication. The channel of reaching out to the customer changes, which makes the service quality is

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