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  1.  What should be included in a transition plan when employees are to be a part of the plan?  
  2. What typically gets outsourced and what would be the benefits to outsourcing the items listed? Please list and discuss six reasons.
  3. Why would a customer want to renegotiate a contract? Give an example and then discuss some of the steps needed for this to be successful.
  4. What activities happen after negotiations are complete? List and describe three activities and why they are important to complete. 
  5. How are an SLA's performance standards agreed upon? Give three examples of SLAs and what would be a standard for each. 
  6. What laws affect the HR side of a BPO? Evaluate two laws that HR should be aware of and how these laws affect the employees. 
  7. If you were outsourcing a programming department in an organization, list and describe the steps you would take to successfully complete this activity. Give examples for each step and convince the outsourcing team that this is the correct path for the company.
  8. According to PMI, what are the four phases of the procurement process? Give examples for each and describe how this confirms that your organization is following each step. 
  9. How can service-level agreements be monitored? Construct a short SLA first, and then discuss how this SLA can be monitored. 
  10. What are some considerations when a company will be transferring employees to the outsourcer? Anticipate issues that will be brought up by the employees and the responses that the company will provide. 
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Following are the important components of transition plan when employees are a part of the plan:

  • A transition plan should include a welcome packet that holds the information about the organization.
  • Details of base salary, position, health care benefit, vacation, saving plans, location, work hours, financial and administrative responsibilities.
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