1. Define the terms "Operations” and "Operations Management. Differentiate between manufacturing and service operations? Describe the role of an Operations Manager within an organization?
2. Explain quality management and apply quality management principles to continuous improvement in operations management? Define "Total Quality Management.”
3. Discuss the goal of Supply Chain Management and its application in a variety of organizational settings.
4. Compare and contract CPM and PERT models of network analysis with suitable example.
Operations in a singular term refers to the process of production which converts the inputs such as raw material, infrastructure, labor and energy to outputs those can either be products or services. Operations management is area of management that deals with control and design of the process of production i.e. operations as explained above
