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Question

1. Analyze the critical problem in Part A of the case. Did Dan handle it in the best way? Which decision approach did he use?

2. In what important ways in Harry’s behavior different from Marv’s?

3. How might group decision making be applied at the end of Part B?

4. What alternatives do you seefor reducing the possibility of a similar problem in the future? 

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Solution Preview

The critical problem in Part A is the increasing risk-taking propensity of the Dan’s maintenance team. As the framework was automated and fault-free, the staff got the feelingthat the maintenance procedures were exaggerated and waste of time. Eventually, they started making decisions by themselves, without the authority and risked the life

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