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1. Describe the culture or culture at Hillwood. Are there sub cultures?

2. How would you recommend that Sharon measure effectiveness at Hillwood? What do you think some of the effectiveness criteria might be?

 

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Hillwood hospital had separate departments with its own defined role and responsibilities. Such culture is termed as normative culture, but the hospital lacks structural characteristics which results in the conflicts. Each department seems to report to Sharon from administration department. This 

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