Question 1

The vice president of marketing tells a marketing manager to prepare a presentation by the end of the week. The vice president is most likely exercising which of the following?

• Staff authority

• Procedural authority

• Line authority

• Functional authority

Question 2

Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company's mission to provide a high-quality, organic beverage to consumers. The 11-year-old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multimillion dollar investments that will enable the business to expand its national presence.

Which of the following, if true, would best support the argument that Sweet Leaf Tea should implement a corporate-level strategy of market penetration?

• Sweet Leaf Tea can develop a national name by adding new product lines, such as organic snack foods and organic coffee.

• Sweet Leaf Tea's marketing research indicates that customers would purchase the organic beverages more frequently if the prices were lower.

• Sweet Leaf Tea can achieve growth by aggressively selling its beverages in current markets where loyal customers will help boost word-of-mouth.

• Sweet Leaf Tea's competitors primarily focus their marketing and distribution efforts on regional grocery store chains rather than big-box national retailers.

Question 3

A large manufacturing organization uses several consulting firms to provide training programs, private staffing agencies to perform recruiting and selection activities, and a financial organization to handle benefits administration. This situation is an example of

• outsourcing.

• shared services

• decentralized work surveillance.

• telecommuting.

• offshoring.

Question 4

All of the following practices are most likely implemented by companies with high-performance work systems except

• hiring employees based on validated selection tests.

• providing pay increases based on service years.

• filling positions with internal candidates.

• utilizing self-managing work teams.

Question 5

Which Supreme Court case was used to define unfair discrimination in conjunction with EEO laws?

• Brown v. Board of Education

• Griggs v. Duke Power Company

• West Coast Hotel Co. v. Parrish

• Abington School District v. Schempp

Question 6

A consequence of an employment practice that results in a greater rejection rate for a minority group than for a majority group is

• adverse (or disparate) impact.

• adverse attack.

• adverse treatment.

• disparate treatment.

Question 7

When a working environment is offensive due to sexual innuendos or other behaviors related to sex and unreasonably interferes with an employee’s ability to work, it is called

• hostile environment sexual harassment.

• violence in the workplace.

• antifraternization.

• unfair labor practices.

• productivity interferences.

Question 8

Sharon, vice president of human resources for a large textile firm, is in a strategic restructuring meeting. The discussion topics include which one of the three production facilities to close within the next 4 years. There are 40 employees at each of the facilities. When asked, "What must we tell the employees?" Sharon responds,

• "Tell them we are keeping the newest plant open for another 2 years. Transfer all employees with 20 years of seniority to that plant."

• "Notify all workers immediately of probable plant closings within the next 4 years."

• "If we close, workers in affected areas get 30 days notice or 90 days pay and benefits upon closing."

• "Legally, we are not required to tell the employees anything unless we lay off 50 or more individuals or close an entire facility 60 days from now."

Question 9

Pick the list that only includes methods of job analysis.

• Diary/logs, observation, questionnaire, interviews

• Questionnaire, restructuring, interviews, focus groups

• Diary, questionnaire, technical conference

• Focus groups, reduction in force, interviews

• Walk-about, focus groups, interviews

Question 10

When a job analyst watches employees directly or reviews films of workers on the job, which analysis method is being used?

• Group view method

• Observation method

• Structured method

• Individual view method

Question 11

Which constraint on recruiting efforts is being kept in check by using teleconferencing for initial interviews?

• Recruiting costs

• Government influences

• Job attractiveness

• Organizational image

• Social media privacy

Question 12

Jane is the director of recruiting for a large corporation. Which of the following is a warning signal that her efforts are not effective?

• Recruiting costs have increased 5% over the last 3 years.

• Twenty-five percent of resumes are received through the Internet.

• Jane's secretary spends more time acknowledging ad responses from qualified applicants than she did a year ago.

• Jane's secretary spends more time acknowledging ad responses from underqualified applicants than she did a year ago.

Question 13

Which of the following things should not be discussed in the initial job screening telephone interview?

• The applicant’s relevant experience

• The applicant’s relevant education

• The applicant’s interest in the company

• The date for the face-to-face interview

• The job’s salary range

Question 14

Which of the following is not true regarding interviewing?

• Prior knowledge about the applicant can bias the interviewer's evaluation.

• Structured interviews are less reliable than unstructured interviews.

• The interviewer tends to favor candidates who share their own attitudes.

• Interviewers have short and inaccurate memories.