Question 1

The leaders of an HSO take what they know about the organization and its changing environment to identify these.

strategy for future growth

primary competitors

key strategic issues

industry-attractiveness indicators

Question 2

One of the most crucial strategy planning elements is to

gather sufficient data to judge alternatives.

involve people who will implement the plan.

start at least 6 months before the end of the fiscal year.

use standard planning forms and reports.

Question 3

An objective should be written in a manner that explains how people will

accomplish expectations.

follow through on requirements.

know when it is achieved.

implement strategies.

Question 4

This is a hallmark of a good operational control system.

Oversight is delegated to middle managers.

Corrective action is taken as soon as it is needed.

Leaders set stretch goals for the organization.

Performance reports are produced at least quarterly.