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The managers need to understand cultural, ethnic, and gender differences in business. People tend to stereotype individuals from other cultures or races. Cultural and ethnic differences are a fact of life in the workplace. To be effective, managers and employees need to recognize, respect, and capitalize on their differences. It is important to managers to understand the advantages and disadvantages brought on by different cultures.

  1. How can maximizing the potential of a diverse workforce be viewed as a competitive advantage?
  2. Give at least two (2) examples of the factors that contribute to job satisfaction that impact attitude and diversity in organizations.
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