Question 1. A group of employees in American Game Technology Inc., a manufacturer of gaming machines, got together to arrange a paper recycling drive in the office. Though they came from different departments, they shared a common belief in environmentalism, and often discussed issues related to environmental conservation. This is an example of _____.

• scapegoating
• informal organization
• groupthink
• work specialization
• emotional contagion

Question 2.  Another term for work specialization is _____.

• virtual organization
• chain of command
• span of management
• division of labor
• organizational structure

Question 3.  In a furniture factory, one worker cuts the wood according to the design, another worker glues and screws the pieces together, and another worker stains and polishes the wood. This is an example of _____.

• core competencies
• decentralization
• work specialization
• chain of command
• centralization

Question 4.  Ace Inc., an American multinational computer software company, has a large number of hierarchical levels. Each manager is responsible for a few employees and maintains a tight control on them. At Ace Inc., the time taken to make decisions is very high, as each decision needs to go through numerous management layers. Which of the following statements is true about the organizational structure of Ace Inc.?

• Ace Inc. has a narrow span of management.
• Ace Inc. is a flat organization.
• Ace Inc. lacks work specialization.
• Ace Inc. is a decentralized organization.
• Ace Inc. encourages employees to form self-managed teams.

Question 5.  _____ proposed a model that divides motivational forces into satisfiers ("motivators") and dissatisfies ("hygiene factors").

• Douglas McGregor
• Abraham Maslow
• David McClelland
• Frederick W. Taylor
• Frederick Herzberg

Question 6. Justin M. Brown, the operations manager at Vernon Manufacturing Company, formulated a strategy to motivate the firm's employees. Justin addressed employees’ dissatisfaction by increasing their salary and incentives; he employed several industrial counselors to help employees deal with work-related stress; and improved the health insurance plan provided to employees. He also motivated employees by providing greater opportunity for advancement, recognizing employees who perform well and giving employees greater responsibility to foster a sense of achievement in them. Justin's measures are based on which of the following approaches?

• Clelland's three-needs theory
• Theory X
• Theory Y
• Herzberg's two-factor theory
• Scientific management

Question 7.  _____ connects an employee's efforts to the outcome he or she thinks will result from those efforts.

• Maslow's hierarchy
• Herzberg's two-factor theory
• David McClelland's three needs theory
• Expectancy theory
• Equity theory

Question 8.  Research into equity theory has led to thinking about the broader concept of _____.

• scientific management
• self-actualization
• organizational justice
• intrinsic rewards
• self-efficacy

Question 9.  The goal-setting theory of motivation suggests that _____.

• setting goals is unrelated to motivation in most employees
• setting goals is an effective way to motivate employees
• managers, not employees, need to set goals
• collaborative goal setting can undermine managerial authority
• employees should set their own goals without input from managers

Question 10.  The process of attracting appropriate applicants for an organization's jobs is known as _____.

• delayering
• recruiting
• positioning
• downsizing
• onboarding

Question 11.  Quality of hire measures _____.

• the amount of money spent in hiring and training new employees
• the level of productivity of employees in the probationary period
• how closely incoming employees meet the company's needs
• the percentage of minority groups in a firm's workforce
• the percentage of the workforce that leaves every year

Question 12.  _____ refers to the efficiency with which an organization can convert inputs to outputs.

• Productivity
• Sustainability
• Security
• Capacity
• System value

Question 13.  _____ refers to the creation of a unique good or service for each customer.

• Mass production
• Batch production
• Customized production
• Mass customization
• Standard production

Question 14.  Jass Glass Studio has been hired to make a church window. A church hires the company to make ten windows based on a design provided by the church. This is an example of _____.

• mass production
• batch production
• customized production
• mass customization
• standard production

Question 15.  Dell Computers allows customers to place orders online. The company produces major parts using bulk production and allows customers to personalize such features as software, color, memory size, and screen size. This type of manufacturing is an example of _____.

• mass customization
• mass production
• customized production
• mass manufacturing
• batch-of-one production